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PujokResponsible Gaming at

Gaming should be a source of fun, not stress. At Pujok, we want you to enjoy playing — but never at the expense of your family, career, or mental health. We're committed to making that balance easier to maintain.

For users aged 18 and above only
18+
Minimum Age Requirement
24/7
Support Services
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Protective Tools
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Transparent Policies

Our Responsible Gaming Tools

Pujok offers multiple safeguards to keep you safe and enjoying your experience.

Setting Deposit Limits

Set your own daily, weekly, or monthly deposit limits whenever you like. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Session Time Limit

Set a limit on how long you play in a single session. Once the time is up, Pujok will automatically alert you and suggest taking a break. It's one of the most effective ways to build healthy gaming habits.

Break (Cooling-Off)

If you feel you need a break, suspend your account for anywhere between 24 hours and 6 weeks. During this period, logging in or making deposits will not be possible.

Self-Exclusion

If you want to step away from gaming for an extended period, you can apply for self-exclusion ranging from 6 months to permanent. Once activated, Pujok will fully deactivate your account.

Transaction History Review

Review your deposit, withdrawal, and betting history at any time. Analyze your spending patterns and adjust your limits as needed.

Promotional messages off

If bonus and promotional notifications feel overwhelming, you can turn them off at any time. Pujok respects your preferences and is committed to a pressure-free experience.

Table of Contents

Gaming is for entertainment. Never chase losses by placing more bets. Gaming is not a solution to financial problems.

1

What Is Responsible Gaming and Why Does It Matter

Responsible gaming means keeping gaming as one enjoyable part of your life — nothing more. At Pujok, we want you to have fun, but never in a way that harms your family, career, or mental health.

Online gaming is entertaining, but for some people it can develop into an addiction. Once it does, the impact on the individual and their family can be serious. Being aware early on is always the wisest approach.

The core principles of responsible gaming are:

  • Budget Setting: Only spend money that you can afford to lose without it affecting your daily life.
  • Time Management: Set specific time aside for gaming and try to stick to that limit.
  • Reality Check: Keep in mind that winning is never guaranteed; gaming is a mix of skill and chance.
  • Emotional Awareness: Avoid gaming when you're feeling down or stressed.
  • Keep family and friends in mind: Don't let gaming get in the way of your relationships.

Pujok is committed to keeping every player informed and providing the tools and support they need.

2

Pujok's Commitments & Policies

Pujok is more than a gaming platform — we're building a responsible community. Our responsible gaming policy isn't a formality; it's a core part of who we are.

Our Commitments

  • All registered users are age-verified; no one under 18 is permitted to open an account under any circumstances.
  • Deposit limits, session limits, and self-exclusion are always available to all players.
  • When problematic gaming behavior is detected, our team proactively reaches out to the player.
  • Gaming is never promoted as a source of income or a way to solve financial difficulties.
  • Our advertising never targets minors.
  • Responsible gaming information and resources are always kept easily accessible.

Pujok's responsible gaming policy follows international best practices and is reviewed on a regular basis.

3

Signs of Problem Gaming

People don't always realize when gaming is getting out of control. If you notice the signs below, it's time to be cautious and reach out to Pujok for support.

You are spending more than you can afford and keep playing to try to recover what you've lost.

You're spending far more time gaming than you intended and find it hard to stop.

You've been pulling away from family and friends, or lying to them about your gaming.

You feel restless, irritable, or anxious when you're not playing, and you can't focus without gaming.

You're neglecting work or studies and failing to meet your responsibilities because of gaming.

You're taking out loans or dipping into emergency funds to finance your gaming.

If you recognize more than one of these signs in yourself, don't wait — contact us or activate self-exclusion now.

4

Tools to Keep Yourself Protected

Pujok gives you a set of practical tools to keep your gaming habits in check. They're easy to use and can be activated at any time from your account settings.

1
Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately, but increasing it requires a 24-hour cooling period.

2
Betting Limits

Set a cap on how much you wager in a single session or over a set period. This protects you from significant losses.

3
Session Time Reminder

Once your set time is up, the system will automatically remind you. This helps you avoid unintentionally long sessions.

4
Cooling-Off Break

Temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this time, no login or transactions will be possible.

5
Self-Exclusion

Apply to exclude yourself for 6 months, 1 year, or permanently. Once active, your account will be fully deactivated and reactivation is a lengthy process.

6
Loss Limit

If you reach a set loss amount, the system will automatically stop you from continuing to play. It's an effective layer of financial protection.

5

Minor Protection

Pujok takes strict measures to ensure no one under 18 can access the platform. Protecting minors is the cornerstone of our responsible gaming policy.

  • Date of birth is verified at registration, and age is confirmed through the KYC process.
  • Suspicious accounts are investigated, and if a user is found to be underage, immediate action is taken.
  • A note to families: keep your device passwords and account credentials out of reach of children.
  • Parents can choose to use family filtering software as an added layer of protection.

If you suspect a minor is using Pujok, please contact us at [email protected]to let us know.

6

Where to Find Help & Support

Dealing with a gaming addiction alone is hard. Seeking help isn't a sign of weakness — it takes real courage. Pujok is always here to support you and point you in the right direction when you need it.

Pujok Support

You can reach out to us directly. Our responsible gaming team will listen to your concerns and help activate the right tools for you.

Email: [email protected] — Responses are typically provided within 24 hours.

Professional Support

If you feel gaming is affecting your life, seek help from a professional counselor. Reach out to any local mental health organization or helpline near you.

  • Local Mental Health Counseling Centers
  • National Mental Health Helpline
  • A trusted family member or friend
  • Online Counselling Services

Remember — reaching out for help takes courage. You're not alone, and Pujok is always here for you.

FAQ

Log in to your account, go to Account Settings or your Profile section, and look for the "Responsible Gaming" option. From there you can set deposit limits, session times, cooling-off breaks, or self-exclusion. If you run into any issues, contact us at [email protected].

Once your self-exclusion period ends, you can apply to reactivate your account. However, for permanent self-exclusion, reactivation is extremely difficult and involves a lengthy verification process. This is intentional — to make sure you're truly ready before returning.

Yes, reducing your deposit limit takes effect immediately. However, if you want to increase your limit, a 24-hour cooling period applies. This rule is in place to protect you from overspending in the heat of the moment.

Start by having an open, non-judgmental conversation with them. Listen to how they feel without criticism. Encourage them to use Pujok's responsible gaming tools, and if needed, guide them toward professional mental health support.

Absolutely. Age verification and KYC are mandatory at registration. Suspicious accounts are investigated immediately. If a user is confirmed to be under 18, the account is closed and any deposited funds are returned.

Your account is fully inactive during a cooling-off break, so you'll miss any promotions running during that time. But your wellbeing and peace of mind are worth far more than any bonus. When you're ready to return, Pujok will welcome you back.

Self-Assessment Checklist

Ask yourself the following questions and answer them honestly:

Am I playing within my budget?
Am I able to stop playing when I planned to?
Am I making enough time for family and friends?
Can I accept losing?
Am I playing purely for fun?

If any answer is "no," it's time to take a break.

Useful Pages

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